CircleLoop Review

In a Nutshell

CircleLoop is a versatile and inexpensive way to solve all of your business communications questions. From free inbound calling to international calls at the most competitive rates, full feature set plans, and a system that is as easy to set up as downloading an app, CircleLoop provides fast, smart, and simple solutions for everyone. With no clunky hardware and seamless 3rd-party app integrations, CircleLoop ticks off a lot of the checkboxes on your list. Here’s a closer look at this company and what it has to offer.

Pros

  • No contracts, cancel anytime

  • Full features available even on lowest pricing plan

  • More than 170 countries for international calls

  • No setup fees, service fees, or hidden charges

  • Simple 3rd-party integrations

Cons

  • Relatively new business

  • Contacts structure could be more organized

Standout Features

  • Voicemail to text SMS

  • Shared numbers for any agent answer

  • True free trial without payment details required to sign up

  • Excellent mobile application

  • Live call transfer

  • Add international phone numbers

  • Personalized greetings and call menus

  • Device sync across multiple devices

  • Call recording

  • Backup number answer

  • Contacts manager

  • Collaboration tools like conference calling, team numbers, and call transfers

Integration

One thing that customers like about CircleLoop is that it can accomplish multiple tasks simultaneously, alleviating a lot of the headache that comes from managing several apps at once. Since CircleLoop mobile and desktop apps work seamlessly with some of the most commonly used apps and software that you are probably using right now like Slack, HipChat, Capsule, and more, you can get things like conference calls, shared calling, and team collaboration done more efficiently and for the same price. Some of the integrations include

  • Hubspot

  • Chrome

  • Pipedrive

Value for Money

CircleLoop offers competitive pricing plans for both frequent and infrequent calling habits. There are 2 plans to choose between, and you can also take advantage of the add-ons included. Here’s a breakdown of the CircleLoop pricing structure:

 

Plan

Pay as You Go Plan

Unlimited Plan

Price per month

£5 per user

£15 per user

Inbound calls

Unlimited

Unlimited

Outbound calls

Unlimited to UK, US, Canada, and Ireland

From 3p/minute

International calls

From 3p/minute

From 3p/minute

*Prices last updated June 2018

 

Most businesses will find the Unlimited Plan more advantageous, and if you find yourself making more than 1 or 2 calls per day, it already pays for itself. If you are primarily using the service for inbound calls though, the Pay as You Go plan is impressively inclusive, offering some great features along with its free inbound call capability. International calls will cost you from 3p per minute for more than 170 countries around the globe including Canada, Denmark, Hong Kong, Israel, India, Mexico, New Zealand, Puerto Rico, South Korea, and the US, making CircleLoop one of the most competitively priced options for international business calling available. Other countries such as Australia, Belgium, Brazil, Costa Rica, British Virgin Islands, Cayman Islands, China, and Sri Lanka can cost either 10p or 20p per minute, still a cheaper alternative than most

Regardless of which plan you choose, the best part about CircleLoop’s pricing structure is that it is absolutely commitment-free, there are no contracts you are committing to, and you can cancel at any time. We liked that kind of flexibility because it ensures that you are always the one in control of your communications solution and can get out whenever you want

A few other pricing options are available as well if you want to boost your productivity with CircleLoop. You can get an additional UK line for £2 per month, port an existing number for £20, or add international numbers for as little as £5 per month.

Mobility

CircleLoop offers a flawless mobile app, making your business as mobile as you want it. You can do everything you can do from the office directly from your mobile device, so CircleLoop is ideal if

  • You need to get up and go all of a sudden

  • You want to work from home

  • You're going on vacation and don't want to miss out on a meeting

  • You have any other reason you want or need to work remotely

The mobile app is clear with simple navigation and contains all of the same functionality as the desktop app. It runs on 4G for the highest quality connection and ensures you’ll never miss or drop a call.

Scalability

Scalability is simple with CircleLoop because of the payment structure and app integration. You don't need to think about which plan will work best for your business as you grow. The pricing structure fits your business at any stage. The technology can also handle a tremendous amount of calls and tasks simultaneously, so even as you grow, you won't feel any lag

In fact, a system like CircleLoop will actually improve sales because customers are more likely to answer a phone call from a local number than a generic 800 number or out of area call. So, CircleLoop can help your company scale up both directly and indirectly

Ease of Setup & Management

Setup couldn't possibly be easier than it is with CircleLoop. Because it has no equipment to deal with (more on that below) and no integration, you'll likely be up and running in just a matter of minutes. We really liked how fast and simple it was to get things started with both the CircleLoop desktop and mobile apps

Managing the accounts was equally stress-free. We could quickly add or remove users with a few clicks, add new phone numbers, organize calls, and make calls without having to leave the system or learn any complicated procedures. All changes we made went live instantly, something else we really appreciated about this system because nobody wants to sit around waiting for systems to update when you need a change to happen now.

CircleLoop Equipment

The beauty of CircleLoop is that it is a desktop app. That means the software sits on your computer and not on your physical desktop. So, you have more room to maneuver without equipment cluttering up your workspace. The only thing you need to use CircleLoop is a headset or speakers, and these are all compatible (and available through CircleLoop):

  • Jabra Evolve headsets

  • Jabra Speak speakers

CircleLoop Customer Service

CircleLoop customer service is available via email, phone, and even live chat. Alternatively, you can reach out to the staff on social media channels with the links below. The live chat feature is impressive enough, but once you add the SMS customer service chat option, you have brought customer service to a whole new level of convenience.

International VoIP Calls

CircleLoop offers international VoIP calls for some of the lowest prices anywhere. As we mentioned previously in the pricing section of this review, you can make international calls to a huge network of countries for as little as 3p/minute. Here’s a list of countries available at that rate:

  • American Samoa

  • Argentina

  • Bangladesh

  • Bermuda

  • Brunei

  • Canada

  • Columbia

  • Cyprus

  • Denmark

  • Guam

  • Hong Kong

  • Iceland

  • India

  • Indonesia

  • Israel

  • Luxembourg

  • Malaysia

  • Malta

  • Mexico

  • Mongolia

  • New Zealand

  • Norway

  • Paraguay

  • Peru

  • Puerto Rico

  • Romania

  • Singapore

  • Slovakia

  • South Korea

  • Sweden

  • Switzerland

  • Thailand

  • US Virgin Islands

  • US

  • Vatican City State

Other countries will cost you 10p/minute. These countries include:

  • Australia

  • Belgium

  • Bhutan

  • Brazil

  • Cambodia

  • Canary Islands

  • Chile

  • Costa Rica

  • Czech Republic

  • Dominica

  • Dominican Republic

  • Faroe Islands

  • Finland

  • France

  • French Guiana

  • French Guinea

  • Germany

  • Greece

  • Guadeloupe

  • Hungary

  • Ireland

  • Japan

  • Kazakhstan

  • Kuwait

  • Laos

  • Liechtenstein

  • Macau

  • Mariana Islands

  • Martinique

  • Mauritius

  • Mayotte Island

  • Namibia

  • Nigeria

  • Pakistan

  • Panama

  • Philippines

  • Reunion

  • South Africa

  • Spain

  • Syria

  • Taiwan

  • Uzbekistan

  • Venezuela

  • Vietnam

The most expensive calls will cost you 20p/minute, still a very reasonable rate, considering the industry standards. Here are some countries that fall into the highest international pricing category:

  • Abu Dhabi

  • Albania

  • Algeria

  • Andorra

  • Angola

  • Anguilla

  • Antigua and Barbuda

  • Armenia

  • Aruba

  • Austria

  • Azerbaijan

  • Bahamas

  • Bahrain

  • Barbados

  • Belize

  • Bolivia

  • Bosnia and Herzegovina

  • Botswana

  • British Virgin Islands

  • Bulgaria

  • Cameroon

  • Cayman Islands

  • China

  • Croatia

  • Dubai

  • Ecuador

  • Egypt

  • El Salvador

  • Eritrea

  • Ethiopia

  • French Polynesia

  • Fujairah

  • Georgia

  • Gibraltar

  • Grenada

  • Guatemala

  • Guyana

  • Honduras

  • Iran

  • Iraq

  • Italy

  • Jamaica

  • Jordan

  • Kenya

  • Kyrgyzstan

  • Latvia

  • Lebanon

  • Libya

  • Macedonia

  • Mali

  • Marshall Islands

  • Monaco

  • Montenegro

  • Morocco

  • Mozambique

  • Myanmar

  • Nepal

  • Netherlands Antilles

  • New Caledonia

  • Nicaragua

  • Oman

  • Palau

  • Palestine

  • Poland

  • Portugal

  • Qatar

  • Ras al-Khaimah

  • Russia

  • San Marino

  • Saudi Arabia

  • Senegal

  • Sharjah

  • Slovenia

  • Sri Lanka

  • St Kitts and Nevis

  • St Lucia

  • St Martin

  • St Vincent and Grenadines

  • Sudan

  • Swaziland

  • Tajikistan

  • Tanzania

  • Trinidad and Tobago

  • Turkey

  • Turkmenistan

  • Turks and Caicos Islands

  • Ukraine

  • Umm al-Quwain

  • Uruguay

  • Yemen

  • Zimbabwe

Conclusion

CircleLoop is new to the industry, but since its first day on the scene, it has been wowing critics with all of the benefits it can provide. Offering a cheaper alternative to traditional telecom systems and plans (and even cheaper than many VoIP options available), CircleLoop is allowing businesses of any size to take advantage of more advanced communications solutions.

CircleLoop’s features are also pretty exciting, with useful options like call forwarding, personalized greetings, and voicemail to text. What’s more, this service offers a lot of ways for your team members to collaborate with one another no matter where they are. That’s a big benefit in our book. Couple that with great customer service and clutter-free hardware options, and CircleLoop is quickly earning its place at the top of the business VoIP solutions food chain.

About CircleLoop

CircleLoop opened its doors in 2016 and quickly climbed the communications solutions ladder after a successful and well-received launch. It has since won several accolades, including Best British Mobile Startup for its innovation and excellence in product development. CircleLoop strives to deliver a cutting-edge communications solution for all businesses to help them save money and present a more professional, flexible, and convenient alternative to the expensive telecom options of yesterday. With easy to use software, an on-the-go mobile app and some of the best pricing plans you'll find anywhere, CircleLoop is making inbound and outbound business calling a more affordable process. And with a full set of communications features, businesses are booming.

Visit CircleLoop

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