For large businesses, Comcast is a good choice for VoIP, including a suite of professional features and a powerful mobile app.
The pricing structure is transparent at Comcast. For VoiceEdge™ Business Phone, each user will need a phone, and the service will require a one-time installation fee which is $29.95 per unit. The system is affordable because it includes unlimited nationwide calling and free on-net calling between staff. International calls start from as little as $0.02 per minute. As an alternative to a traditional PBX, the company will also save money on expensive hardware and installation.
Extras can be bought such as Toll free numbers for $10 per month, Voicemail for $5 per month, or Directory Exclusion which is only $2 per month. As many leaders in VoIP will offer these elements as part of the package, Comcast is not the cheapest option available, but will suit large enterprises well.
The Comcast VoiceEdge™ system works for small and medium sized offices up to 1,000 employees. It is created to grow alongside business requirements, and is affordable to build up slowly from five to as many as five hundred lines where needed.
If the business already has a PBX which they would like to leverage, as well as onsite IT staff, users might find VoiceEdge™ PBX or PBX trunking suit their needs for scalability.
Customers will need to call Comcast directly or enter some information online to be given a consultation. Enterprise specialists will visit the offices and discuss the best options for each specific business need. Once this has been chosen, the company will be given a date for installation. The whole process is completed with as little upheaval as possible.
Comcast promises a station review and network assessment to allow ultimate network optimization before the first call is taken. Only top of the range quality equipment is used with tested configurations for guaranteed smooth sailing. Comcast also monitor the solution in real-time, allowing them to track quality of service and performance.
Once the system is in place, it should run seamlessly without the need for in-house IT or management. However, if the company needs any support or has any problems, Comcast has specific VoiceEdge™ installation experts who are on hand round the clock to help with troubleshooting. If it is out of usual working hours, you may be given a ticket and called back the next working day.
The Comcast customer service is built around their Comcast Business Promise for superior customer support. They have over 1,700 business reps who are available 24/7/365. There is also a 60 day money-back-guarantee which should give companies confidence when signing up with the solution. Any service outages shouldn’t happen, but if they do-Comcast will credit the bill.
The Help Center on the Comcast website is slightly cluttered, making it difficult to find the help you need. There are a lot of resources available, from a specific enterprise library, to a community forum and a speed test. Customers can call support directly on (877) 761-7401, where they will be given a ticket, or log in from the website to receive premium assistance. There is also live chat available on the website, but they have limited knowledge about plans and process.
1-9 phones: $44.95 per month
10-19 phones: $39.95 per month
20+ phones: $34.95 per month
Because the phone system is cloud based, users will be able to manage their communications from desktop, laptop, tablet or mobile device, with seamless integration. Customers can take their voice calls anywhere, with synchronous ringing on all devices, wherever one is. You’ll be immediately alerted on the arrival of new business calls or even voicemail.
With the help of the VoiceEdge mobile app, customers can use their smartphones to make business calls, allowing their usual business number to show up when they call, and dial quickly using the VoiceEdge directory, which is seamlessly available from every device.
Users can use their mobile to listen to business voicemail, recording specific greetings for business customers, and even forward the voicemail as an email attachment to deal with once they are back in the office.
The app can be downloaded for both iOS and Android devices.
With more than 50 years in communications, Comcast VoiceEdge™ is a great VoIP choice for large businesses looking for an alternative to PBX, or to leverage their existing solution. Feature-rich and robust, the system is hosted and managed externally, and is extremely user-friendly. The solution includes a mobile app which is perfect for ultimate business mobility. Plans start from $34.95 per month with add-ins for features such as a Reception console and Voicemail, making them one of the higher priced solutions on the market.