Ring Central Review

Reviewed by:  Derek Cromwell  

The Gist

An award-winning communications solution with features typically only found in enterprise-level solutions.

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Ring Central Highlights

  • Mobile capabilities for remote management and remote working
  • Robust and sophisticated set of PBX features 
  • Includes a free team collaboration and messaging solution

Pros

  • Robust set of integrations: Salesforce, Google, Microsoft, Zendesk, Box, Desk.com integration
  • Video and audio conferencing
  • Mobile App for remote and mobile workers
  • Free Trial

Cons

  • Lack of “à la carte” product menu in terms of diverse features per user
  • Lack of windows phone app
  • All users in an account must be on the same price plan

Value for Money ​

Ring Central offers a variety of pricing levels including Entry, Standard, Premium and Enterprise that are based on a per-user cost. That cost can vary depending on the number of users. The standard price of £12.99 can be reduced if you have a large volume of users.


That standard plan also comes with all the features you need if you’re a growing small business, but since the system is designed more for medium-sized businesses you’ll likely be more interested in the premium plan. That’s where you’ll find the full gamut of features including integration with applications like Salesforce, Google, Outlook, Office 365, Service Now, Oracle, Zendesk and Desk.com.


The lack of unlimited outbound minutes is disappointing but the plans do come bundled with minutes from 750 minutes in the standard plan up to 4,000 minutes at the enterprise level.


At £17.99 per user per month for the Premium plan it’s definitely a bit more expensive than other VoIP services that charge by the line, not by the user.

Future Scaling 

RingCentral is like a massive buffet of features. There are plenty of VoIP systems available with a similar setup process but what sets this VoIP service apart is the massive feature list packed into the plans.


That includes a virtual receptionist, hold music, message alerts, away messaging, directories, call trees, forwarding to mobile and mobile integration, call groups, call escalation, call queues, fax integration, conference call bridging, call logs, video conferencing, recording and more.


You may utilize all those features initially but the intuitive dashboard and ease of setup makes it extremely easy to update your configuration as your business grows and users are added. If you expect to grow to a high volume of users you’ll wind up upgrading to an enterprise plan which increases the overall cost per user, but the feature-rich system will have you covered for years to come.

Ease of Setup and Management 

It was refreshing to see a setup process that was simple. Registration is easy and the assigned phone number (you can also port your own over or get a vanity number) will come via email. Once you have your number in place you can log into the web portal to create extensions, configure call groups, define queues or define rules for forwarding, voicemail storage and even call blocking.


The interface on the back end of RingCentral is slick but for a first-time VoIP user it can be a little confusing. This tends to be the case for just about any feature-rich VoIP system. After spending just a few minutes in set up you should have the menus down without trouble.


We appreciated the inclusion of tutorials and videos that were very thorough in helping a new user through the setup process. It’s recommended that you take a couple of minutes and watch these before diving in unless you’re very familiar with VoIP configuration.

Customer Service

RingCentral has you covered when it comes to customer service and support. Before contacting their support team the RingCentral website offers a wealth of info in their FAQ and knowledge base along with video tutorials and articles to ensure your VoIP account is running smoothly.


If you do need to get in touch with a rep you can use the live chat feature on the website. There’s also a customer community to work with other customers and learn how to better use VoIP in real world situations like yours.


There’s even a service status ticker in the support center to let you know if there are any known issues or service interruptions.


While they offer call in support, what’s most impressive is RingCentral’s suite of professional services. You can consult with them as your business grows including onsite deployment and testing to get your VoIP system exactly where you need it.

Mobility

Not only is the system usable on the go with mobile integration, business messaging allows collaboration between colleagues without having to use personal numbers to send messages. RingCentral offers a comprehensive suite of mobile features to make doing business even easier.


Since the entire VoIP system is cloud based you can use it from the palm of your hand with the RingCentral app for iOS and Android. Make and receive calls, send and receive faxes and texts and even set up and join conference calls. Management can even access phone configurations, system setting, notifications and voicemail from within the app.

To Sum It Up 

Ring Central offers an impressive cloud-based VoIP option that is packed with features ideal for the growing business. From call handling to video conferencing you’ll find everything you need in this scalable VoIP solution.

Last Updated:  March, 2016

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