TalkTalk Business Review

Reviewed by:  Derek Cromwell

The Gist

TalkTalk Business provides a reliable, business class VoIP solution designed to help businesses manage costs over traditional voice lines – pay only for the lines you use and reduce business overhead.

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TalkTalk Business Highlights

  • Trusted data provider in the UK.
  • Transfer an exis
  • Scalable to seasonal call demand. 

Pros

  • Unlimited calls in the UK.
  • 24/7 support.
  • Scalable VoIP – only pay for channels that are used.
  • Crystal clear voice quality.

Cons

  • Lack of pricing transparency.
  • No clear feature descriptions or defined plans.

Value For Money 

TalkTalk Business boasts a great deal of powerful and feature rich services on the strongest data network in the UK, but we were unable to fully determine exactly what features are provided as part of their Voice over Ethernet service package for businesses.

While there’s no transparency on available features without talking to a rep during a complete setup process, they do state the service is ideal for businesses with more than 90 channels who have outgrown a traditional ISDN line. By that we can assume that the primary features you would expect from a VoIP provider would be in place. Thankfully there are no details stating that some features come at a premium.

TalkTalk Business prefers to work directly with the customer on pricing, building a solution that works to meet your business needs rather than provide flat rate pricing. Because of this it’s impossible to determine the value for money with the service without setting up an actual plan.

Future Scaling 

One thing the service has going for it is scalability. Because you only pay for the channels you use the cost will scale based on seasonal demand and how your team utilises your VoIP. This makes it a highly scalable solution that a mid-sized or large business can continue to grow with.

Ease Of Setup And Management 

Given its customised nature, you’ll interface with the representatives from TalkTalk Business to get the system in place once your account is setup. The Next Generation Network gives you a range of features and functionality you can easily access and control from a central web-based dashboard.

Customer Service

TalkTalk Business does provide an excellent support infrastructure boasting over 600 specialists at the ready with a fast-fix guarantee and 24/7 access to their fault-management team in the event of an issue or emergency. The team is also available for installation help for businesses making the switch from an older more traditional phone system to VoIP.

Support is accessed through a number of channels including a knowledgebase broken down first by service type and then existing issues known to the company.  There is also a section populated with videos that show you how to manage your system and troubleshoot popular issues.

Traditional phone service and support is also available Monday through Friday from 8am to 6pm. There is no 24/7 telephone support, though around the clock support is available through other channels.

Mobility

TalkTalk Business doesn’t provide traditional mobility which means the service lacks mobile device applications for making or receiving calls. It may be ideal for large growing businesses and call center organisations but this lack of mobility is disappointing given the number of growing organisations with outside representatives.

To Sum It Up 

Compared to other VoIP providers it’s not easy to decipher the information on TalkTalk Business in order to understand just what it is that you would be ordering. Unfortunately, the best bet to learning more about this service is to submit an estimate request or call the main line and speak to an individual. There’s simply no transparency on the site about the cost or standard features that could be included with a customised plan.

Last Updated:  April 2016

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