Telappliant Review

Reviewed by:  Derek Cromwell

The Gist

Telappliant provides a feature packed VoIP solution with innovative and scalable solutions that help businesses maximize productivity.

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Telappliant Highlights

  • Tiered pricing to match business needs.
  • 24/7 customer service.
  • Enterprise scalability 

Pros

  • CRM and browser integrations.
  • Unified communications include softphone support.
  • Call monitoring and reporting with SmartStats.
  • Free 30 day trial.

Cons

  • Reduced support hours for low tier plans.
  • Very limited features in the basic plan.

Value For Money 

Teleappliant offers a wide range of solutions for businesses including standard telephony and internet services. Their VoIP service is where they shine, providing a variety of solutions designed to fit the needs of small to enterprise-level businesses.

Their VoIP solutions are divided into 4 plans with rates much lower compared to other UK based VoIP providers.  The plans include a Start, Plus, Premium and Enterprise level option. The cost of each plan is broken down by per user/per month to help you scale the solution to your staffing needs.

Starter Plan: £4.99 gets you access up to 20 users. The features include a virtual receptionist however the basic features that come with the plan are somewhat limited; there’s no call monitoring or recording, no queue, no 3rd party (CRM) integration or conferencing.  Likewise tech support is limited to 9am to 5pm during the week. It’s not an ideal solution but if you’re a startup and don’t require a lot of technical features this can be a cost saving way to get a reliable VoIP.

Plus Plan: £11.99 is a big jump up from the Starter plan and covers up to 50 users. The price jump might seem significant but that plan does come with inclusive minutes, call queuing and conferencing.  You still don’t get monitoring or 3rd party integration and you’re still limited to the same 9am to 6pm technical support of the starter plan. It seems like what they label as the “best value” plan should have a bit more for the cost – especially in terms of technical support.

Premium Plan: £17.99 is the cost of the next step up with up to 250 users and it seems like this would be what they should consider the best value.  It comes with the feature suite at a price that’s just a few pounds under other providers per month.

Beyond the premium plan there’s enterprise pricing with customisable features available to those who are working in a large call center environment. Pricing is based on size and volume.

For the cost a startup or growing mid-sized business can’t really complain. It’s a good entry point even if some features and support are limited initially.

Future Scaling 

The plans scale very well based on the number of users, all the way up to enterprise level VoIP. Any start up business could easily grow through the numbers and step into additional plans – and making that switch to a more inclusive plan is as easy as a phone call for an account upgrade.

Ease Of Setup And Management 

What I like most about their signup process is the transparency. They detail how they provide a free communications review of your business, highlighting where their service can help to improve operations based on your current setup. From there they develop a system to match your requirements and your plan while also providing training to make sure your team is fully prepared to make the switch.

They don’t just pass the service off, and it’s nice to see a VoIP provider that involved with onboarding a service of this nature.

Management of the system is simple with an easy-to-use dashboard accessible from anywhere that gives you full control over user, extension and line management as well as monitoring and reporting tools to keep your teams productive. It’s nothing dazzling or visually stunning – they keep it simple to make it easy for you to find and manage the VoIP system quickly, leaving you to spend time on what’s important.

Customer Service

While the basic plans may provide limited support their team is extremely knowledgeable.  Not only can they be reached via phone, Telappliant also provides a great deal of information on their website for troubleshooting and support.

If you have a technical issue you can also reach their support team through an online ticketing system or via email.

Mobility

Telappliant has a number of impressive mobility features including hot desking and remote work as well as multi-site working that gives you access to your phone service anywhere you have a broadband connection.

The service also gives you access to Communicator, their unified communications tool that provides you with a softphone you can use anywhere to make voice and video calls, essentially turning your PC or Mac into a sophisticated call handler.

Unfortunately, what’s lacking here is a mobile application (iOS or Android) for remote work and field access. That makes access to the phone system difficult if you are in a location where it’s not convenient to use a laptop softphone application.

To Sum It Up 

Telappliant is an impressive VoIP solution with an affordable price point for mid-sized business looking to scale up in the near future. I’m not impressed at the limitations they put on low-tier plans as this could provide them more access to startups and small businesses, but they do provide a stellar and scalable solution at the Premium plan level.

Last Updated:  April 2016

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