Reviewed by: Derek Cromwell
Timico provides a wealth of standard telephone services via their VoIP solution, giving small businesses a leg up at a reduced price and giving mid-sized business plenty of room to grow.
On one hand, Timico offers very low pricing per user/per month with the basic plan running at just £7 and the pro plan at £12. The pricing is attractive until you look at what each plan actually provides.
The basic plan is a stripped down, simplified VoIP with virtually no collaboration or mobile functionality to speak of. For all intents and purposes it’s little more than a phone line. On the upside Timico isn’t trying to steer anyone to this plan. They state clearly that it’s ideal for conference rooms or as a basic extension.
The pro plan is where you’re going to park all of your employees to get the full spectrum of features. Even those features are still a bit limited. You’ll get the web access and mobility one typically would expect from a VoIP solution, but you’ll have to pay for premium add-ons like unlimited calls in the UK, call recording, transcription of voicemails, virtual receptionist phone trees and hot desking. Not having bundled transcription or an included virtual receptionist is a little disappointing, however the pro plan cost is greatly reduced over what you would typically pay for a more inclusive VoIP plan.
For a hosted VoIP solution there’s not much to speak of for scalability. The system can handle additional users for an organisation just fine but there’s higher pricing tiers to help manage or reduce the cost per seat.
On the upside there are all the options available via the pro plan that you’ll need were you looking at an enterprise level plan with another company. Timico should scale just fine with a growing small to mid-sized business.
Setup is easy and with most cloud-based VoIP solutions you can be up and running in no-time once you have your IP phone. Then it’s just a matter of plug-n-play to get your phones online.
Configuration wise, you’ll want a little extra time depending on how you intend to use the features that are offered. With just a few employees you’re up in no time. With larger organisations you’ll need to spend time configuring your call groups and setting up how inbound calls flow through your system.
If you need help with the management and configuration of the system there’s a wealth of supporting documents on the website and access to their support services to get you setup.
Timico makes it clear that they’re there for the customer. Their support services are front and center and easy to find. You’re given the choice of direct contact or access to the FAQ and knowledgebase to get technical and customer support.
A big disappointment is the limited support hours along with the 7p per minute fee to call their team. You’ll only be able to ring customer service/tech support between 8am and 6pm Monday through Saturday.
There’s absolutely no mobility for the most basic plan so don’t get too excited about the low cost of that one. Any growing business should stick with the Pro plan which provides access to a mobile application you can use to access and manage your account as well as your calls anywhere you go.
There’s also a great “call grabber” feature pro members can get. This allows you pass a call easily from device to device as you travel. Go from desk phone to cell to laptop to browser-based chat easily without losing a call.
Timico is an affordable, scalable solution that can grow with any small to mid-sized business. It may not be the most feature-rich in comparison to other VoIP solutions but the services are solid and will meet the needs of a growing business.
Last Updated: April, 2016