Voipcom Review

Reviewed by:  Derek Cromwell

The Gist

Voip.com is a trusted provider of affordable cloud-based PBX plans at a fraction of the cost of leading VoIP brands.

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VoIP.com Highlights

  • Over 30 VoIP features available.
  • Transfer an existing number.
  • Customizable plans.

Pros

  • Unlimited local and long-distance.
  • International calling available.
  • iOS and Android Mobile Apps.
  • Enterprise class features.

Cons

  • Hidden fees buried in TOS.
  • Contract required.

Value For Money 

VoIP.com offers competitive rates for plans that provide a wealth of features in line with some of the larger brand competitors in the industry. The amount paid per month starts at $17.95 with a 3 year contract, with plans scaling up from there to $19.95 (2 year contract) and $22.95 (1 year contract).

Each plan includes unlimited minutes for the U.S. and Canada. The plans do not have individual feature lists. Instead, VoIP works with you to build out your solution based on your staffing, business needs and you’ll be using your VoIP service.

That’s great but it doesn’t really help drive a business owner to any particular plan. Your best bet is choosing the $22.95 plan to minimize the contract length if you intend on changing plans in the near future. If don’t anticipate a change then you can shave a few dollars off each month per use by going with a long term contract.

They do provide a link to small business plans if you don’t feel you’ll need an auto-attendant or more than two lines – but that link takes you over to the residential services which are comparable in price and contract length.

Future Scaling 

With the flat pricing based solely on contract length and the maximum number of extensions being 50, I’d say VoIP.com is marginally scalable up to a certain point, which makes it ideal mostly for scaling up to a mid-sized business. It certainly doesn’t offer the scalability of enterprise-grade solutions. 50 seats can be a lot depending on the type of business you operate and industry so whether or not it’s ideal for you depends on a lot of factors.

Given that the features are completely customizable, with some being premium add-on perks, you can get the same service regardless of plan and number of seats. That makes it at least a good scalable option for small businesses looking to grow.

Ease Of Setup And Management 

Voipcom makes setup extremely easy – get in touch with their product specialists and they’ll take some time to learn about your business needs. From there they can help you customize your plan to fit your needs. From there you can get your equipment or bring your own devices on board with a little configuration to get your IP phones up and running on their network.

Management is handled through a standard online dashboard (cloud-based) so you can work on, configure and manage your account via the web interface no matter where you are. Maintenance is straightforward where you configure your rules, routing, groups and user extensions for more than one line, virtual devices, etc.

Customer Service

One thing I like to see with any VoIP service is robust support offerings – because businesses don’t just operating during 9 to 5 and not everyone can just pick up a phone to call support when they’re busy running their organization.

VoIP.com not only features a simple knowledgebase to help you find solutions to common issues they also provide web-based support, phone support during normal business hours (not 24/7, unfortunately) and forum support from a community of devs and users. If you need fast help from someone who may have experienced a similar issue the community forum is a great place to get help from other customers.

Mobility

VoIP.com doesn’t innovate in the mobile space, but they don’t come up short either. The softphone access lets you turn your PC or MAC into a mobile workstation with phone access anywhere you have an internet connection.

With the available iOS and Android apps you can get complete VoIP functionality from your mobile phone – you’ll never miss a call and your customers will never know they’ve connected to you via cell. You can even place calls with a masked ID (your main number).

To Sum It Up 

VoIP.com offers a great package with the way they customize plans to suit the needs of the business and the pricing is affordable – in line with and just a touch below many major brands in the industry. The big hit they take to their score is the long term contracts required in order to benefit from the discounted pricing.

Last Updated:  April 2016

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